Return & Refund Policy â Techie Interiors
At Techie Interiors, we strive to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed.
1. General Return Policy
Customers may request a return within 14 days from the date of delivery, subject to the conditions outlined below:
- Items must be unused, undamaged, and in original condition
- Items must be returned in original packaging with all accessories, manuals, and invoices
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or made-to-order products (e.g., bespoke furniture, fitted wardrobes, gypsum installations)
- Installed or used products
- Clearance or discounted items marked as "Final Sale"
- Perishable or consumable goods (if applicable)
- Gift cards or vouchers
3. Return Process
To initiate a return:
Contact us via:
- Email: techieinteriors@gmail.com
- Phone: +254748600208
Provide:
- Order number
- Product details
- Reason for return
- Supporting images (if damaged/defective)
Once approved:
- You will receive return instructions
- Items must be shipped or delivered within 7 days after approval
4. Return Shipping
Customers are responsible for return shipping costs, unless:
- The item is defective
- The wrong item was delivered
Techie Interiors is not responsible for:
- Lost or damaged return shipments
- Delays caused by third-party couriers
5. Inspection & Approval
All returned items will be inspected upon receipt:
- If approved â refund/exchange processed
- If rejected â item returned to customer at their cost
6. Refund Policy
Eligible Refunds
Refunds will be issued if:
- Item is defective or damaged
- Wrong item was delivered
- Order was canceled before dispatch
Refund Method
- Refunds will be processed via the original payment method
- Mobile money, bank transfer, or card reversal depending on payment used
Processing Time
- Refunds are processed within 7â14 business days after approval
- Additional delays may occur depending on banks or payment providers
7. Exchanges
We only replace items if:
- They are defective or damaged
- The wrong item was delivered
If you need an exchange:
- Contact support within 14 days
- Exchange is subject to stock availability
8. Damaged or Defective Products
If you receive a damaged or defective item:
- Report within 48 hours of delivery
- Provide clear photos/videos as evidence
Techie Interiors will:
- Replace the item, or
- Offer a full/partial refund
Important: Failure to report within this period may result in rejection of the claim.
9. Order Cancellation
- Orders can be canceled before dispatch for a full refund
- Once dispatched:
- Cancellation is treated as a return
- Return shipping costs may apply
10. Late or Missing Refunds
If you haven't received your refund:
- Check your bank account
- Contact your payment provider
- Contact us at techieinteriors@gmail.com
11. Installation Services & Returns
For products that include installation (e.g., gypsum ceilings, TV wall units, wardrobes):
- Returns are not applicable once installation is completed
- Issues must be reported within 48 hours of installation
- Warranty terms may apply instead
12. Warranty (If Applicable)
Certain products may come with a warranty:
- Covers manufacturing defects only
- Does not cover misuse, wear and tear, or improper installation by third parties
- Warranty terms will be provided per product
13. Fraud Prevention
Techie Interiors reserves the right to:
- Refuse returns suspected of abuse or fraud
- Request identity verification for high-value refunds
14. Contact Us
For all return and refund inquiries:
Techie Interiors
Email: techieinteriors@gmail.com
Phone: +254748600208
Address: Corner A Githunguri, Ruiru, Kenya
15. Policy Updates
Techie Interiors reserves the right to modify this policy at any time. Updates will be posted on this page with a revised effective date.